MTN says it will shut down its 3G network by 31 December 2025 — a full year ahead of its planned switch-off date.
This comes after the mobile network operator conducted a pilot project in Cape Town to migrate customers off 3G within a ring-fenced area.
“In September 2022, the Department of Communications and Digital Technologies indicated its intention to phase out 2G and 3G networks,” MTN said in a letter addressed to customers who were part of the pilot.
“Although this process will affect our customers, MTN is committed to ensuring minimal impact in the transition. As a result, MTN will follow a phased approach for the migration.”
MTN informed affected customers about the pilot project in January 2024.
“Once the pilot phase is completed, MTN will assess the project before rolling out the 3G migration on a large scale,” it explained.
“Parallel to the 3G migration, MTN is assessing the viable dates to migrate users on the 2G network. Engagements to migrate the 2G Network services will be communicated in due course.”
Asked for an update about the 3G switch-off pilot, MTN confirmed to MyBroadband that it was a success and that it would complete the transition away from the legacy technology by the end of the year.
“MTN is actively transitioning customers from legacy 2G and 3G networks to more advanced 4G and 5G technologies,” a spokesperson said.
“This strategic migration enhances customer experience and ensures continued investment in modern, efficient networks.”
MTN said the 2024 pilot included Durbanville, Greater Melkbosstrand, Cape Town suburbs, and the Milnerton Bloubergstrand areas in Cape Town.
“The pilot aimed to assess the migration process and optimise future rollouts,” the spokesperson said.
“Following its success, MTN is implementing a phased migration approach, with full transition planned for completion by 31st December 2025. Throughout this process, MTN remains committed to delivering excellent connectivity and minimising disruption to customers.”
By Jan Vermeulen
